“A major bank told a customer who wrote to it in Welsh to complain that some services were not available in her language that she should communicate with it in English rather than a “foreign” tongue.
Nia Lloyd, a classroom assistant from Wrexham in north Wales, wrote to HSBC pointing out that online services were not available in Welsh.
Customer support replied that her message was in a “foreign” language and asked her to resend it in English. Both Welsh and English are official languages in Wales.